OpenXI

Support

Write to support@openxi.app. We answer within two business days.

Tell us enough to help

If something is broken, the following turns a guess into a fix:

• What you were doing, and what happened instead.
• The group or game it happened in.
• Your phone or tablet, and its operating system version.
• The app version, from Profile → About.

Common questions

I paid for a game I cannot play any more.

Leave the game in the app. Whether the fee comes back depends on how close to kick-off you leave and on the refund rule your group's organiser set; the app shows you which applies before you confirm.

I cannot get a sign-in code.

Check that the phone number or email address is the one on the account, and look in your spam folder. If it still does not arrive, write to us with the number or address you are using and we will look at the delivery log.

I want to delete my account.

Profile → Privacy and sharing → Delete account, set out in full on deleting your account. The app tells you if something has to be settled first, such as an unpaid game fee or a group you are the only owner of. If you cannot get into the account, write to us from the email address on it.

I want a copy of my data.

Write to us and we will send it. The button in the app says "Available soon" because it is not built yet, so email is how to ask in the meantime. See the privacy policy for what we hold.

Someone in my group is behaving badly.

Your group's owner and admins can remove or suspend a member. If it goes further than that, write to us with the group name and what happened.